Welcome to Brighter Reputation (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website located at BrighterReputation.com (the “Website”) and any services we provide, including web design, reputation management, and related digital services.
By accessing our Website or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our Website or services.
Services
We provide services including, but not limited to:
Website design and development
Reputation management
Review monitoring and generation
Local SEO and listings management
Digital marketing and related consulting
Specific services, pricing, deliverables, and timelines will be outlined in a separate proposal, agreement, or invoice. Those documents control if there is any conflict with these Terms.
No Guarantees
While we strive to deliver high-quality services, we do not guarantee specific outcomes, including but not limited to:
Increased revenue
Improved search rankings
Number of reviews
Removal of negative reviews
Business growth or reputation outcomes
Results depend on many factors outside our control, including third-party platforms and customer behavior.
Client Responsibilities
You agree to:
Provide accurate and complete information
Respond in a timely manner to requests for content, approvals, or access
Ensure you have rights to any content you provide (logos, images, text, data)
Use our services in compliance with all applicable laws and platform policies
Delays caused by missing information or approvals may impact timelines and results.
Payments and Fees
All fees are due as outlined in your agreement or invoice
Payments are non-refundable unless otherwise stated in writing
Late or failed payments may result in service suspension or termination
You authorize us to charge your payment method on file for recurring services, if applicable
Intellectual Property
Our Property
All materials, processes, templates, code, strategies, and systems we create remain our intellectual property unless otherwise agreed in writing.
Client Property
Upon full payment, you are granted a license to use the final deliverables created specifically for you, excluding third-party tools, software, or licensed assets.
You may not resell, sublicense, or redistribute our work without written permission.
Third-Party Platforms
Our services may involve third-party platforms such as Google, Meta, review websites, hosting providers, or CRM systems.
We are not responsible for:
Platform outages or changes
Account suspensions
Algorithm updates
Policy enforcement actions taken by third parties
You agree to comply with all applicable third-party terms.
Reputation Management Disclaimer
Reputation management services may involve monitoring, responding to, or encouraging reviews. We do not:
Post fake or misleading reviews
Guarantee removal of legitimate negative reviews
Control how third-party platforms display or rank reviews
All actions are conducted in accordance with platform rules and ethical practices.
Confidentiality
We will treat all non-public client information as confidential and will not disclose it except as necessary to perform services or as required by law.
Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, incidental, special, or consequential damages
Our total liability shall not exceed the amount paid to us in the three (3) months preceding the claim
Use of our Website and services is at your own risk.
Indemnification
You agree to indemnify and hold harmless [Your Business Name] from any claims, damages, losses, or expenses arising from:
Your misuse of our services
Your violation of these Terms
Content or data you provide
Your violation of any law or third-party rights
Termination
We may suspend or terminate services:
For non-payment
For violation of these Terms
For illegal or unethical use of services
You may terminate services according to the terms in your agreement. Outstanding balances remain due upon termination.
Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our Website or services constitutes acceptance of the revised Terms.
Contact Information
If you have questions about these Terms, contact us at:
